Refund and Returns Policy

We believe in doing right by our customers. Our return and refund policy is designed to be transparent, fair, and protective of product integrity.

Return Eligibility:

Product must be unused, unopened, and in original packaging

Return must be requested within 14 days of delivery

Sale, clearance, or promo items are not eligible for return unless defective

Returns that do not meet criteria may be refused

Refund Process:

Email Support@cannavibe.store with your request

Once the product is received and inspected, a refund will be issued within 5–10 business days

Refunds go back to the original payment method

Return shipping costs are non-refundable unless we are at fault

📦 ORDER TRACKING

Once your order ships, you will receive a tracking email with carrier and delivery details. To track your order manually:

Visit the Order Tracking section on this page

Enter your order number and email

View current status and estimated delivery date

If there are issues (no updates after 72 hours, package marked delivered but not received), please reach out immediately. We will contact the carrier on your behalf and investigate the issue.

📩 CONTACT SUPPORT

We’re committed to fast and respectful customer service. All inquiries are handled by trained agents based in the U.S.

Email: Support@cannavibe.store
Response Time: Within 24 business hours
Hours: Monday–Friday, 9 AM – 5 PM EST

We handle:

Tracking and shipping issues

Product questions

Legal inquiries or COA requests

Payment or refund problems

Compliance or wholesale support

💬 LIVE CHAT (WHEN ENABLED)

During business hours, a live agent may be available to assist you via the chat box in the lower-right corner. When unavailable, you may leave a message, and an agent will respond by email as soon as possible.

⚖️ LEGAL PAGE (/legal)

We operate with full transparency, legal compliance, and customer protection under Florida and federal law.